Shipping

For 8 years we shipped ten thousand of parcels in over 200 countries all over the world. Our regular shipping is done with registered airmail through Thailand Post Office. Every parcel received a registration number and has to be signed by the recipient. Depending on the destination country, shipping can take between 5 days and 3 weeks. Some countries are knows for a strict customs policy which might cause delays.
 
If your parcel should not arrive within one month, just drop us a note and we will start a post office investigation which can track the parcel from station to station. In the extremely unlikely event that a parcel is lost (which happened only 3 times in 8 years!) we will take full responsibility and refund your purchase price.
 
If you decide you want to have your gems faster, why don't you choose EMS shipping? We will send you an online tracking number and you should receive your gems within 3 to 5 business days.
 
If you prefer an alternative shipping method like FedEx (for higher value parcels), just let us know and we can arrange it for you.